Policies & Documents
Policies and documents
The documents we publish as a registered Aboriginal community housing provider. Anything else we hold is available from the office on request.
NRSCH Tier 3 Registered Provider
Housing services
Allocations & Eligibility PolicyHow we assess applications and decide who is offered a home.On request
Rent Setting & Review PolicyHow rent is calculated, and when and how it is reviewed.On request
Tenancy Management PolicyThe rights and responsibilities that come with a BTS tenancy.On request
Repairs & Maintenance PolicyWhat we maintain, how to report a repair, and our response times.On request
Complaints & Appeals PolicyHow to raise a concern, and how to appeal a decision we have made.On request
Organisation & safeguarding
Constitution & Rule BookHow BTS is governed and how members take part.On request
Privacy & Confidentiality PolicyHow we collect, use, store and share personal information.On request
Child Safety & Wellbeing PolicyOur commitments and reporting duties under the NSW Child Safe Standards.On request
Need a copy, a hard copy, or a document that is not listed here? Contact us — the office can send it to you.